Shipping policy
Last updated: September 29, 2026
Where we ship from
Orders are picked, packed and shipped from Proton Sports in Scottsdale, Arizona.
Shipping rates
Free U.S. shipping on orders $75 and over. Below that, shipping is calculated at checkout from your address and the service you pick. Every rate is shown before you pay — nothing is added after.
Processing and dispatch
We process orders as quickly as we can, in the order they arrive. During a launch, a restock or a promotion, orders may take longer to ship. You'll get an email with a tracking number the moment your order leaves us — if you don't see it, check your spam or promotions folder.
Tracking your order
You can look up any order at Track My Order — no account or password needed, just the email you ordered with. A tracking page that reads "label created" with no movement simply means the carrier hasn't scanned the package yet. If tracking stops updating, or shows delivered when nothing arrived, contact us through the Help Center and we'll open a trace with the carrier.
Addresses
Please double-check your shipping address at checkout. We can usually update it before the order ships; once a label is created we can't change it. Packages returned to us as undeliverable are refunded less shipping, or reshipped once the corrected address is confirmed.
International orders
We ship many orders outside the United States. Customs duties, import taxes and any brokerage fees are set by the destination country and are the customer's responsibility — they are not included in the price you pay us, and we can't estimate or cover them. Refused international parcels are refunded less shipping and any fees incurred.
Lost, stolen or damaged shipments
If a package is lost in transit, shows delivered but never arrived, or arrives damaged, contact us through the Help Center with your order number and we'll work it out with the carrier.
Questions
Proton Sports, Inc. · 9048 E Bahia Dr, Scottsdale, AZ 85260 · proton@protonsports.com · +1 480.499.3500 · Help Center