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Every paddle has our 30-day “love it guaranteed” promise — not in love within 30 days of delivery? Send it back for an exchange or refund. Gear should be unused and resellable. For change-of-mind returns you cover return shipping; if we sent the wrong or a defective item, that’s on us. Once your return is processed, your refund goes back to your original payment method. Choose “Return or exchange” above to start.

Our warranty covers manufacturing defects like cracks and delamination (coverage length varies by product). File a claim on our warranty claim form — tell us the product and what’s wrong, attach clear photos of the issue (plus proof of purchase if you bought outside protonsports.com), and our team will review it and follow up by email. Full coverage details are on our Warranty page.

We email you a tracking number the moment your order ships. You can also look your order up here — no password or account signup needed, just enter the email you ordered with and we’ll send you a one-time code (this works even if you checked out as a guest). “Label created” with no movement just means the carrier hasn’t scanned it yet. If your tracking isn’t updating — or it shows delivered but you don’t have it — reach out through “Order status, tracking or shipping problem” and we’ll open a trace with the carrier.

It comes down to feel. Our paddles come in two core thicknesses — the 13mm gives you more pop and responsiveness, while the thicker 15mm gives more control and stability. We make them in both Elongated and Wide Body shapes. Not sure which fits your game? Choose “Product question” above, tell us how you play, and we’ll recommend your best match.

Order and shipping confirmations are sent automatically to the email you used at checkout — it’s always worth a quick look in your spam or promotions folder, and double-checking the address wasn’t mistyped. If you still can’t find it, send us your name plus the email or order number through “Order status” and we’ll confirm your order and resend the details.

If your order hasn’t shipped yet, we can usually cancel it or update the shipping address — just reach out as soon as you can through “Cancel or change an order.” Any authorization hold from the order drops off on your bank’s schedule. Once a shipping label is created we can’t pull it back, but we’ll help you sort it out on the other end.

Popular colorways and bats sell fast, and we restock regularly. We don’t always have a firm date, but if you choose “Product question” above and tell us the exact model, we’ll share the latest restock timing we have.

We recommend a paddle spray — our own RESET™ Pickleball Paddle Cleaner is made for exactly this — with a clean microfiber cloth. For a quick wipe-down between games, water and a microfiber cloth work well; just wipe the face gently and don’t forget the edge guard. We do not recommend paddle erasers or household cleaners on our surfaces.

Yes — we work with clubs, coaches and retailers through our wholesale program. Wholesale partners get special pricing, and a dedicated wholesale team handles onboarding. Choose “Wholesale, bulk or team order” above and our wholesale team will review your details and follow up with pricing and next steps.

We can ship many orders outside the U.S. through our website. For international orders, any customs, duties and import taxes are the customer’s responsibility — we’re not able to cover those fees, and they’re set by your country, so your total can run higher than a domestic order. Questions before you order? Choose “Something else” above and we’ll help.