Return & Refund Policy
Last updated: September 29, 2026
We want you on the court with a paddle you love. If something isn't right, here's exactly how we handle it.
The 30-day love-it guarantee
Every Proton paddle is covered by our 30-day love-it guarantee. If you're not in love with it within 30 days of delivery, send it back for an exchange or a refund. Gear and apparel should be unused and in resellable condition, with tags attached where they came with them.
How to start a return or exchange
Start at our Help Center and choose Return or exchange. There's no RMA number to wait for — the only reference we need is your original order number.
- Prepare the item. Remove any lead tape, overgrip or edge guard tape, and ship it back within 7 days.
- Ship it and save your tracking number. Send it to Proton Sports, 9048 E Bahia Dr, Scottsdale, AZ 85260, then email us the tracking number.
- Include a note inside the package with your original order number and a brief description of the reason for the return.
Once your return reaches us, we start the process right away.
Who pays return shipping
On a change-of-mind return, return shipping is yours. If we sent the wrong item, or the item arrived defective or damaged, that one's on us — tell us through the Help Center and we'll email you a prepaid return label.
Exchanges
If a paddle simply didn't fit your playing style, we're happy to exchange it for any paddle we currently have in stock (excluding Project Coyote) free of charge — no price difference, no restocking fee. Return shipping to us is still yours on a change-of-mind exchange.
Refunds
Refunds are issued to the original payment method once we've received and inspected the returned item. How quickly it posts is up to your bank or card issuer. Original shipping charges aren't refunded unless the return is our error.
Canceling or changing an order
If your order hasn't shipped yet, we can usually cancel it or update the shipping address — reach out through the Help Center as soon as you can. Once a shipping label has been created we can't pull it back, but we'll help you sort it out on the other end. Any authorization hold from a canceled order drops off on your bank's schedule.
Warranty claims
Manufacturing defects — cracking, delamination and the like — are handled under our warranty rather than this return policy. File a claim on our warranty claim form and see full coverage details on our Warranty page. Every warranty is receive-first: the item comes back to us, we review it, and the replacement goes out after that.
We honor the warranty on genuine Proton products bought from an authorized retailer as well — all we need is proof of purchase. Refunds on a retailer purchase have to go through the store you actually paid.
What we can't accept
Gift cards, items that have been used beyond a reasonable trial, apparel that has been worn or washed, and items sent back more than 30 days after delivery without a warranty claim.
Questions
Proton Sports, Inc.
9048 E Bahia Dr, Scottsdale, AZ 85260
proton@protonsports.com
+1 480.499.3500
Help Center